So, I used to work at a pretty well known coffee shop as a barista. One day while I was working the register…I was simply going about my day as always, nothing out of the ordinary. I was in a perfectly good, happy mood, treating customers well. Until this guy walks in and begins what seemed to be a normal transaction. He stands in line and when he gets to me, I ask him if he would like a muffin, pastry, etc. from the bakery case. The man says yes, and that he would like our mini donuts we sold. We have two kinds, glazed and sprinkled. So, I ask him what kind he would like. Mind you, I’m being normal, going about my day. But apparently this guy didn’t like that I had to ask what was a simple question to make sure I get his order right. He angrily pointed at the bake case (which I was not able to see the item he was pointing at) and simply began to scream at me “THOSE ONES, RIGHT THERE!!!” I calmly stated that due to the angle, I couldn’t see what he wanted. But, this only made him angrier. He, again, points to the bake case and yells, louder this time, "THE MINI DONUTS, RIGHT THERE, RIGHT IN FRONT OF YOU. DIDN’T YOU GO TO COLLEGE?!?”Are you kidding me? It’s not my fault I couldn’t read his mind to figure out what kind of stupid donuts he wanted.
So I work at a pizza buffet, with pizza “you can’t refuse!”. Last night we had 4 people in the store and 1 driver. Saturday nights are typically mostly deliveries with a few in-store customers, but they’re not really big buffet nights for us.
(Side note- we’re open until 10pm. I was supposed to work until 8 but my car broke down so I had to wait until 9 for a coworker to give me a ride home. Had my car worked I would have avoided all this.)
ANYWAYS, so this huge group of people comes in. Literally like 30 people come in and order almost $200 worth of food. They’re loud and leave a huge mess and they did not call in to warn us they were coming. We had absolutely no warning. Plus, we were behind because whoever was working in the morning didn’t finish what they were supposed to do. So as a result, we get r e a l l y backed up with deliveries. One driver, remember? So then we start getting the calls from (understandably) angry customers who are wondering where their food is. We sent out one of our other in-store employees to take some deliveries.
And the biggest kicker? After coming and throwing us off, moving tables from one room to another without permission, and leaving a giant mess, the group didn’t bother to leave a tip.
After they left (about 9:30), I literally stomped around the restaurant yelling “I HATE YOU I HATE YOU I HATE YOU I HATE YOU”. I stayed at work 2 hours longer than I was supposed to and had nothing positive to show for it. UGH.
Gamestop robin! This isn’t a rant in the least but I needed a place to share this story because it made me super duper happy and I figured with the holidays coming we could use some uplifting-ness.
We have a whole bunch of regulars at my store that we just adore, but one mom is everyone’s favorite because she’s just so sweet and she’s always happy to see us. Let’s call her Mama. Tonight Mama came in today with her little boy no more than like 5 or 6 (I’m terrible with age). He was such a little social butterfly and was just talking everyone’s ear off! I took care of Mama and her trades for a game for her older son while the little one looked at DS games. She decided to put both games in the same transaction so we both went over to see what he wanted.
Barbie. He wanted the Barbie grooming game. I braced myself, having been in retail for many, many years and knowing that gendering not only games but EVERYTHING was a pretty intense thing and when little boys asked for ‘girl’ games at GameStop they were usually met with hurtful words from their parents. But not Mama. Mama told him that it might be too hard, to pick a different one. Needless to say my jaw was on the floor. So they asked me about every single Barbie and princess game and he decided. Mama let him get Barbie: Jet, Set, Style. Like…I couldn’t believe it!
As we were doing the transaction I told her how amazing she was for letting her son get what he wanted and not forcing him to get something else and how much I respected her for that! She told me that he likes what he likes and she can’t change him, but her older son was so afraid that he’d turn out gay and very upset about it. I asked her and she said, and I quote: “I wouldn’t want him to be because I see how hard it can be, but if he is, he is, and I’ll still love him no matter what.”
I wanted to cry. I told her we needed more people in the world and that what he needs no matter what is support and love because, growing up, I was met with hostility and violence when I came out among family, and it hurt so bad. She was shocked, and I was afraid that had changed her mind about me (I’ve had customers never come back once they found out I was gay), but when she came back (the Barbie game he got was too hard), her attitude towards me hadn’t changed a bit! They ended up getting a princess game…
People like her restore my faith in humanity almost indefinitely. She’s such an amazing mother and person to care about us at the store and her son no matter what. Every retail worker deserves to know a Mama!
Just wondering if it’s legal for an employer to require associates to wear Santa hats or Christmassy decorations, e.g. bells, reindeer antlers, and lights? Corporate usually says we’re allowed to dress up for holidays not that we have to, but we all have to for Christmas. As an atheist, I have no problem with others dressing up, but I think I’d be singled out for not doing it. We don’t have an HR person, so I’d have to go to the store manager who’d then have to contact the DM.
As far as I know, they can allow and encourage it, but can’t require it. If it goes against your religious beliefs, they can’t force you.
So I was in Forever 21 yesterday, not working there, just as a customer. I went up to pay for my things, and I was waiting in the queue for a while because the girl at the till must have made a mistake or something, but it was taking a while to sort out. She needed her supervisor to come and sort it out - I don’t know if that’s because she didn’t know what to do, or if it’s something to do with their system or whatever - but it took some time, so we were waiting in the queue for a while longer than we would have done. Once it was sorted out, the supervisor took the till next to hers because there was a bit of a queue now. There was one person in front of me in the queue, and they went to the supervisor’s till. I went to the girl’s till.
The woman who went to the supervisor’s till started talking to the supervisor very rudely about the girl, saying that it took a ridiculous amount of time, and had really put her off going there again. She was doing that thing where you talk about someone, but not to them, so that they can hear, but they can’t really respond. I shared a glance with the girl which said ‘I’m sick of her shit, too’. Then the woman turned directly to the girl, and started to berate her, saying ‘you need a supervisor’ (which, clearly, everyone who works in retail at that level does, otherwise it just wouldn’t function). It really pissed me off because I know that if I had been that girl, it would have knocked me off balance and made me feel shitty for the rest of the day. I’d already feel a bit embarrassed about making the mistake on the till, so she didn’t need to put up with that woman, too.
I didn’t really know what to say, so I just gave the girl my best ‘I apologise on behalf of the rest of the species’ and left.
I feel like I should talk about this. I work at a PA/OH/WV store named after a big bird. I had one day of training, but nothing past that—and the only thing I was taught about was how to sign into the registers.
I had to learn everything else on my own. Nobody taught me how exactly to clean (I made a wild guess and got most of it right.) What to do for certain coupons, what to do for Rebate Checks, the various “Sorry you had shitty service, here’s a free item” tickets, common sense things, cleaning. My manager abandoned me when she was supposed to be teaching me, and I started getting in trouble for not knowing exactly what to do.
I’ve been working there for almost 9 months now, and just about three weeks ago I was yelled at because I haven’t been signing the nightly binders hidden under the registers. The binders I didn’t even know about, and wasn’t made aware of until then. I was sent to the wall of shame and reprimanded, and almost started crying. I explained that I wasn’t trained at all, so I was doing the best I could.
Guess who the last person to sign any of those binders were?
My manager. The one that was supposed to train me. In June. She didn’t tell any of the other new workers either, but I was the first to be reprimanded, so I taught the other workers about it. But since then, they only let me work about 8 hours a week. And, apparently since my manager (that didn’t teach me anything) was reprimanded for not teaching us, and she makes the schedules, she only will schedule me for the day(s) she doesn’t work.
She’s so mad at me for “ratting on her”, she won’t look at me and definitely won’t work the same shift as me.
I don’t work in a retail but I do have a story that did make me off quite a bit.
So I was shopping at this one retail store with my mother and my stepbrother. I sat my phone down to try on a pair of boots when these two hispanic women walk by, they snatched up my phone, turned to me and asked if it was my phone in spanish. I said in return, “I don’t understand much spanish, could you repeat that again in english?” and they were somewhat understanding and said to me “Is this your phone?” I said yes, and since I had the boots half-on, I couldn’t stand up to get it back. So I called my brother over to get the phone back. Which in turn, they snatched it away from him and said “I don’t think this is your phone” and stomped away. I then had to yank my boots off and storm up to the front of the store where they took my phone and ask for it back. I explained the entire situation to them, saying how I set it down in front of me to try on some boots and then they just picked it up.
After a lot of explaining, they were about to hand me my phone when one of the ladies jumped in front of me and spoke rapid spanish to the retail worker in front of me. He looked rather scared so she said it in english, slow as if he was stupid. “This is not, this girls phone, she is trying to steal it and make up lies. Do not believe her.” And then snatched it back from him to take to another worker. Which then at this point, I was starting to get a little angry. Ladies I have explained more than once that it is MY phone. Now again, I explained my story and and was about to get it back, as long as I put the password in correctly. But ONCE AGAIN, the lady jumped in and snatched it back. At this point, the first worker had gone to get the manager and everyone was looking at the big commotion that she had caused.
So after explaining my story, and having the manager snatching the phone back from the woman, he said in a very apologetic tone, “I’m sorry, but this woman seems to think you are going to steal it. If one or both of your parents are around I will have to ask them to call this number.” Which wasn’t a problem. And after the lady had seen that I was more than happy to go get my mother to call, she grabbed the other girl she was with and dragged her out of the store before my mother even came to the front. But not before speaking in spanish to the manager about how me and my step brother are thieves trying to steal a nice phone and I don’t even have shoes on. ( Which is because I had NO TIME to put them on before she took my phone )
I was honestly very angry, she had caused a distruption in the whole store just because she didn’t like my bummed-out appearance and lack of shoes. She had made several cashiers stop helping out others to attend to HER problem that wasn’t even a problem, then also stopping the manager from doing his job, the cashiers she had gone to had to stay with him to make sure they didn’t change the story or something along those lines and ended up not even buying anything in the store. People that are rude for no damn reason, not only to customers but to the retail workers, to the point of scaring them is not okay.
I’ve been working as a cashier for the past few months to make some starting money. Since the start of this week, customers have run their shopping carts into my heels, punched me in the gut because I said a curse word around their kids and then called me a lying bitch because I called the lady out on punching me. I was also elbowed in the gut rather hard and still felt the area there sore because in the mans reasoning, I wasn’t bagging the items even though he didn’t give me enough space to reach the items he himself was bagging.
This, along with one particularly drunk customer who comes in ranting, and or yelling at us. Not to mention she has groped the female cashiers there before. I myself have received two separate death threats, one of them from a lady who felt so insulted I didn’t have enough quarters to give her for the bus.
To top that off, the area I work in itself seems to be incredibly racist against Hispanics, namely how they call us wetbacks or demand we speak english when we’re talking to each other because they assume we’re insulting them.
Honestly, the only reason I’m still with this job is because I want to leave a very good impression on the next employer with this job here. The people are nice. But I don’t think I can handle anymore abuse from the customers, verbal or physical, I’ve started to call them out on their behavior, but I’m still afraid to for fear of losing my job here.
That’s it really,
That is beyond fucked up and I am sorry that there’s human beings like that in the world. I hope you get out soon and never have to go back.
I just read that you attempted suicide.
Are you feeling any better now?
Please take care and don’t let work influence your mood.
I am not sure who this is directed towards? Maybe it send it to their askbox?
If any of you Robins out there attempted suicide or are having suicidal thoughts, it maybe bad now, but it won’t always be. Every day is different and things will change.
I’m guessing this is just not my week. Since its H, the robin with the problem about owing my work cash (he never brought it up again so neither did I), and it looks like today I’m back with a rant.
So, today at work we had three stockers in from another store to get all of our retainers done (since their store had borrowed our people for the last two days when we were actually supposed to be stocking), so I manned the register and did totes. For the record we were so busy today I didn’t even get through a whole one.
Anyways, during one of the rushes about noon we had a woman come in. Had me ring up her entire purchase until she told me she couldn’t find her debit card. Which meant I had to abort the transaction and record it on our clipboard. Twenty minutes later she comes back after having been blocking up an isle yelling at her boyfriend/husband/whatever about her debit card. First she cuts in line and then drags up all her stuff again. She’s asks if she can write a check, and I’m like “Yes ma’am, but just so you know my register has been declining checks for the last few days so I’m not sure if your’s will be accepted”, and then she gets mad. Yelling at me so everyone can here about how I’m rude and how dare I accuse her of passing bad checks, and she then throws all of her bags onto the counter demanding that I rebag them as I scan them.
Now I go through the process of checking her out again. Only when we get to the payment part of it her check is, of course, declined. Three times. Twice through the machine, and once when I manually enter the information. When I apologize and tell her that unfortunately her check is not being accepted by our system she pushes her buggy aside and makes her dramatic exit. Of course she made sure to call me a fat racist white freak as she was leaving too.
Fast forward about ten minutes and she comes back while I’m stocking shelves. This time accompanied by her boyfriend/husband/person who is bigger than me (and I’m 6’3 and shaped like a marshmallow). I see them before they see me, so instead of confronting them I tell my manager they’re here and if he could please deal with it. Since I really don’t want to risk starting a scene, and I’m not exactly sure I could stand being insulted more for something that wasn’t my fault. Which for once he does, and I go to finish some stocking in the back while he deals with them. This all happened about ten minutes before I was off my shift, so once they leave I come back, finish out my shift, and go home.
All I asked him was if they gave him trouble (yes), and that I apologized for it (its not your fault for faulty equipment). I’m hoping that’s all. Especially since I’m hoping I still have a job when I go in Monday.